Frequently Asked Questions

Cancellations:

Renters agree that cancellations must be made at least 48 hours in advance of the scheduled delivery date in order to receive a refund. Qualifying refunds are subject to a $25.00 cancellation fee. Refunds are the total amount of your order (pre-tax) minus the $25.00 cancellation fee. Cancellations must be confirmed in writing.

WHEN WILL MY ITEMS ARRIVE?
All rental equipment will be delivered between 7:00am-10:00am on the date selected at checkout.
If you need other arrangements we are happy to assist just call us at (803)626-5299! 

WHAT SHOULD I DO WITH THE RENTAL ITEMS ON THE DAY OF DEPARTURE?

On the night before departure, beach rental items should be rinsed off with fresh water. This process helps with corrosion from the salt and sand.

On the day of your departure please leave all rental items where they were found on the day of arrival by 9:00 A.M.


WHO IS RESPONSIBLE IF SOMETHING HAPPENS TO THE EQUIPMENT IF IT IS DAMAGED OR STOLEN?
All rental items are inspected by the Beach Bliss Staff and left in working order upon delivery
Customers agree to pay to replace rental items lost, damaged, or stolen while in their possession.  Replacement costs will be charged to the renter’s credit card.
For this reason, we ask that you inspect all equipment upon your arrival.  If you find a problem with your order, please call/text the Beach Bliss Rentals Office at (803)626-5299 as soon as possible. We will have your issue taken care of in a timely manner.

DO YOU CHARGE FOR DELIVERY OF RENTAL ITEMS?
Delivery and pickup on Topsail Island and all immediate areas is FREE with booking

WHAT IF I NEED TO ADJUST OR ADD TO MY RENTAL ORDER?
If you need to add items to your order please call/text (803)626-5299 ASAP so that we can assist you!